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IZANIA TRAVEL SERVICES TERMS AND CONDITIONS
 
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SERVICES OF IZANIA TRAVEL SERVICES.

If you access and use the iZania Travel Services web site and/or book any travel arrangements with iZania Travel Services, you accept and agree to be bound by and comply with the following terms and conditions. Your use of services is expressly conditioned on your acceptance of the following terms and conditions.  By using the services offered, you signify your assent to these terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use the services offered.

RESERVATIONS: Please visit www.izania.com or call 614-855-4428.

LAST MINUTE: All payments made within 30 days of departure must be in the form of a US Dollar certified check, money order, or credit or debit card; certified checks and money orders should be delivered to iZania LLC no later than 3 days following the reservation. All reservations must be made no later than 15 days prior to departure. If requested services cannot be confirmed, deposit and booking fee will be refunded. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply.

PRICES: Prices are per person based upon shared twin room occupancy. All prices are based on current exchange rates and are subject to change without notice. If the US Dollar devalues by 5% or more, iZania LLC reserves the right to increase prices accordingly. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food other than stated in the itinerary, passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability may change accordingly. In case of human or computer error, iZania LLC reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided iZania LLC receives a written cancellation within five days of the price increase notification.

PAYMENT & CANCELLATION

Deposit: A deposit of $500.00 is due at the time of reservation.*

*$250.00 is nonrefundable

Full Payment: Full payment is due 90days prior to departure.

Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, all travel services will be subject to automatic cancellation. A service reinstatement fee of $50 will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.

Form of Payment: US Dollar check, bank check, money order, wire transfer, major credit cards or debit cards. Credit card charges will be accepted by phone or online to fulfill non-refundable deposit requirement.  All payments made within 30 days of departure must be in the form of a certified check, money order, or credit or debit card; certified checks and money orders should be delivered to iZania LLC no later than 3 days following the reservation. There is a $50 fee for returned checks.

Cancellation: Once a partial or full payment has been made, cancellations will only be accepted in writing. Email your cancellation to rmadison@izania.com including your reservation number, full name and date of travel. If you do not receive an acknowledgement within 48 hours, call 614-855-4428 to ensure your information was received. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.

Cancellation penalties apply to packages and/or services as indicated below. Package penalties include airfare. Deposit is fully refundable within 7 days only if iZania LLC requests and receives a verbal passenger consent to the potential for post-purchase price increase(s) due to fuel surcharges or increases in government taxes. This does not apply once the online and/or written Passenger Agreement has been completed.

Cancellation Penalties:

• — Up to 121 days prior to departure: Nonrefundable portion of deposit.
• — 120 to 90 days prior to departure: 25% of the cost of the total package.
• — 89 to 60 days prior to departure: 50% of the cost of the total package.
• — Less than 60 days prior to departure:100% of the cost of the total package.

Reservation Changes: Changes to an existing reservation, whatever the cause, will incur $50 per person plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers.

*Please note that name changes to airline reservations are subject to full cancellation and rebooking. See Airline Name Changes section for specific information. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.

Airline Tickets: Once full payment is received, tickets will be issued 30 days prior to departure and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment Due date, you may be required to pay a larger non-refundable deposit and/or complete full payment. 

Airline Taxes & Fuel Surcharges: If you purchased airfare, airline taxes and fuel surcharges are included. However, prior to completion of full payment there is a potential for a price increase(s) due to fuel surcharges as well as potential for increases in government-levied taxes and fees. To avoid potential increases, you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable.

Contact Information: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide iZania LLC with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. iZania LLC will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.

Passports and Visas: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Visit https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages.html for more information. Any information provided pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.

Travel Protection (Insurance): Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. Trip insurance is therefore highly recommended by iZania LLC.  Travel Protection varies with the type of policy purchased, and should be purchased as early as possible prior to departure. Visit  https://www.squaremouth.com for more information and to compare plans and prices from top insurers.

Travelers with Disabilities: In order to fully enjoy your iZania LLC travel tour, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance are required to notify iZania LLC in writing prior to reservation for review and our agreement. Additionally the tour participant, must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. Escorted tours are fast-paced, often requiring lengthy walks over uneven terrain. Clients with special needs may be better served independently.  In order to participate in escorted tours, passengers must be able to understand and follow instructions given by the Tour Director at all times. Passengers may not interfere actively or passively with the successful operation of the tour, including but not limited to emergency situations.

Airline Seat Assignments: As a courtesy service, airline seat assignments are requested on your behalf and reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. At the time that iZania LLC travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time. Even when seats are pre-assigned, we recommend that you contact your airline directly to reconfirm your seats approximately 72 hours prior to departure. Should you have questions regarding your assignments, please email to admin@izania.com .

Airline Frequent Flier Programs: Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Airline Name Changes: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. iZania LLC will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing and forwarded to the attention of iZania Administration, admin@izania.com .

Airport Taxes & Fees: Airport taxes & fees are included in our Air & Land prices. These taxes and fees may vary prior to airline tickets being issued. We reserve the right to amend the airport taxes & fees to reflect any changes prior to full payment and ticketing. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentation and pre-departure documentation.

Reconfirming Flights & Schedule Changes: Passengers are recommended to reconfirm their flights 72 hours prior to departure, and to reconfirm seat assignments, special meal requests and frequent flier numbers, as applicable. In the event of an airline schedule change, iZania LLC will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. iZania LLC is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. iZania LLC is unable to provide compensation for schedule changes or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise iZania LLC of amended flight details in writing to admin@izania.com. iZania LLC cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.

Hotel Accommodations: All rooms are standard twin-bedded (two single beds) rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; a fee may be charged by the hotel for the addition of a cot/rollaway. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, use of air-conditioning abroad differs greatly from the United States. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on Bono Tours & Safaris' agreements with its suppliers and are not negotiable. Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.

Meals: As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although iZania LLC cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure to admin@izania.com .

Transfers: Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from iZania LLC. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the option to add transfer services to your reservation. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. iZania LLC or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility. The cost of a transfer is more expensive than hiring a taxi, as an iZania LLC transfer necessarily includes round trip service, or 'dead-leg', meaning that our driver must come to the airport, hotel or pier only to pick you up and necessarily loses a one-way fare. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. They ensure that you receive a full welcome service, transfer you to the correct location and are prepared to answer your questions along your ride.

Sightseeing & Itinerary: Tours will be operated by motor-vehicle, its size dictated by the number of participants. Times listed in itineraries are approximate and meant only as guidelines. Some itineraries may have early morning start times for sightseeing in order to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. Persons requiring any assistance or who have any form of disability should refer to section "Travelers With Disabilities". On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. Our Tour Operator will decide based on the conditions whether to amend an itinerary. Itineraries may contain suggestions for activities for your leisure time. These suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. iZania LLC is not responsible for any activities not expressly included in its programs.

Cancellation or Substitution by Us: We will make commercially reasonable efforts to keep the Itinerary as it has been published; however, the final Itinerary may vary due to availability and factors beyond our control. We may in our sole discretion substitute services such as hotels or goods of similar quality for any service or good stated in the Itinerary. We reserve the right to cancel any Tour because of inadequate enrollment that makes the trip economically infeasible to operate or because of our concerns with respect to the safety, health or welfare of our travelers or staff. If we cancel a Tour, our liability is limited to a full refund of your payments to us and we will not be liable for any other costs, damages or refunds of any kind for any loss, delay, inconvenience, disappointment or expense whatsoever in such circumstances. If a Tour in progress must be interrupted or canceled, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour.

Alterations to Tour Itinerary: Travel arrangements are planned and secured in advance and so Itinerary changes may be necessary or desirable. These changes may be due to circumstances amounting to “force majeure” or any reasons beyond iZania Travel’s control. They could include but are not limited to; delay in departure due to flight disruption, closure of a hotel, strikes, riots, natural occurrences, decisions by State Governments or Tourist Organizations that cause forced alterations to a planned Itinerary, its duration, time spent in a city or requiring the need to remove a city, a country or region or a part thereof from the Itinerary caused by a local occurrence or situation. If any of the circumstances listed above occur during the course of a Journey, we reserve the right to alter the scheduled Itinerary accordingly and compensation cannot be paid. We will make commercially reasonable efforts to provide the booked arrangements, but changes may occur. If changes are significant, we shall where possible, inform you before your departure.

Suppliers Acts or Omissions: iZania Travel Services acts only as an independent contractor to supply or arrange for the travel services named in your Itinerary or otherwise to procure services or goods from third parties such as airlines, hotels and other lodging providers, local hosts, guides, bus lines, car rental companies, driving services, restaurants and providers of entertainment (the “Suppliers”). iZania Travel Services assumes no responsibility for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity which may be occasioned by reason of any act or omission of any of the Suppliers.

Emergency Hotline Contact:
In the event of an emergency, please contact the 24 Hour Service Center: 
- From domestic destinations in the USA – 614-855-4428
- From international destinations -- 01 614-855-4428

LEGAL NOTICES AND DISCLAIMERS 
The information and data contained in this website (www.iZania.com) was obtained from sources believed to be reliable, but accuracy is not guaranteed.

The information and data contained on this website is provided for general informational purposes, as a useful convenience for the clients of iZania Travel Services. The informational materials are not a substitute for procuring professional guidance from iZania Travel Services. Contact iZania Travel Services for thorough and up to date information.

iZania Travel Services specifically disclaims any liability, whether based in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the website or travel connected with arrangements made by iZania Travel Services, including liability in connection with mistakes or omissions in, or delays in transmission of, information to or from the user, including interruptions in communications.

Our past travelers have said kind things about our tours. Below are just a few testimonials for you to hear what people think about traveling to South Africa with iZania Travel Services.